Have a Verizon phone sans data plan but get calculated for data anyway? Verizon Wireless drops $ 90 million to things make correctly next month. The company 15 million mobile customers reimburse wrongly for Internet use in the form of $ 2 to $ 6 credits on your next Rechnung--were collected unless the fiasco already leave gives, in which case you will receive a similar review post. The New York Times reported that the FCC Verizon in this settlement forced after hundreds of complaints, from how the squeaky wheel can this round have won it looks. If you of course can call a "win", Verizon, treating you to the equivalent of a latte. Read Verizon's full statement after the break. , Verizon Wireless ausstellendem Credits To CustomersSUN GRAT, NJ - OFFICIAL DECLARATION.
Can be attributed to, Mary Coyne, Deputy General Counsel, Verizon Wireless:
Verizon Wireless values our customer relationships, and we want to do the right thing for our customers.
In October and November we are notified about 15 million customers, of your invoice messages, that we confused on your accounts due credits past data charges apply.Former customers we will refund checks by mail.In most cases these credits are in the range from $ 2 to $ 6; some have larger credits or refunds.
How we check accounts, we discovered that several years around 15 million customers who had no data plans were invoiced in recent sessions of the data on their phones, that you did not.These customers were billed normally at the standard rate of $ 1.99 per megabyte for any data, their phones decided you zugreifen.Der much smaller exchanges involved caused data sessions by software that integrates into their phones; others involved access to the Internet, no costs are incurred, sollten.Wir have to avoid these problems to unintended data charges in the future.
Verizon Wireless are loans to customers from time to time on the basis of regular review and Überwachung.Wenn we identify errors, eliminate we the best experience you as soon as possible. our goal is to maintain the trust of our customers and make sure get possible.
